Last updated: 5.06.2025
At Bultex, we strive to ensure every garment we manufacture meets the highest standards of quality, durability, and function. However, we understand that issues may occasionally arise. This Return Policy outlines the terms under which returns may be accepted.
Eligibility for Returns
As a B2B manufacturer, returns are generally only accepted in the following cases:
● An incorrect item was sent due to our error
● The product is defective or damaged upon delivery
● The product does not match the approved specifications or sample
PLEASE NOTE: We do not accept returns for garments that have been worn, washed, customized (e.g. branded with embroidery or logos), or produced to customer-specific designs unless there is a clear manufacturing defect.
Return Request Procedure
To initiate a return, please contact us within 7 calendar days of receiving the goods by emailing [Insert Contact Email] or calling +359 88 780 2460. Include the following information:
● Quantity and item codes affected
● Order reference number
● Description of the issue
● Photographic evidence (if applicable)
We may require you to return the goods for inspection before a final resolution is made.
Approved Returns & Remedies
If your return is approved, we will offer one of the following:
● A replacement of the item(s) at no additional cost
● A partial or full refund (for non-custom garments)
● A credit toward a future order
The appropriate remedy will depend on the nature of the issue and will be agreed upon with the client in writing.
Shipping Costs
● If the return is due to a manufacturing error or incorrect delivery, Bultex will cover all return and replacement shipping costs.
● If the return is for any other reason and accepted as a courtesy, return shipping may be at the customer’s expense.
Custom Orders
Please note that custom-made garments — including those with logo embroidery, brand colors, or specific sizing — are non-returnable unless proven defective or produced incorrectly according to the approved sample/specifications.
Final Notes
We reserve the right to decline any return request that does not comply with the conditions above. We aim to resolve all issues fairly and professionally, maintaining long-term partnerships with our clients.
Need Help?
For questions about returns, contact us at:
📧 d.mitusheva@bultex.bg
📞 +359 88 780 2460